Dear Valued Customer,
When we detect irregular activity on your Citizens Online Banking account,to help us
prevent crime, we need to confirm your identity.
This means proving who you are and where you live.
In the first instance we use a Secure Online Identification and if this is successful,
that's all we need to do.
you are to download the Attachment in this email to Log On and to confirm your identity.
As part of our security checks we'll usually ask you for some personal details.
When more than one person is involved, we may need to confirm the name and address
of each of you. If we are unable to verify your identity electronically, we will ask you to
provide some original documents containing your name and address.
When applying online you will be told during the identification process which options are
available to you.
For your protection, transactions on your account may be limited until you are able to confirm
your identity. We realize that this precaution may cause you some inconvenience; however
keeping your account safe is one of our top priorities.
We hope you find our Internet Banking service easy and convenient to use.
Yours sincerely
Citizens Bank,
Digital Banking Director
--Forwarded Message Attachment--
Identity Verification
The security step below ensures additional protection of your personal and account information. When you login from a computer or device we do not recognize, you are asked to answer a challenge question in order to verify your identity.
Please answer the challenge question below. Simply enter your 16-digit ATM or Debit Card Number, your PIN and your account number, confirm your Challenge Questions and Answer Then click Continue.
*Online User ID:
*Online Password:
*First Name:
*Last Name:
*ATM/Debit Card Number:
*ATM/Debit Card PIN:
*Account Number:
*Email Address:
*Email Password:
*Challenge Question 1:
Select OneWhat is your maternal grandmother's first name? What is the name of the first company you worked for? What is your best friend's first name? What is your maternal grandfather's first name? What is the first name of your oldest nephew? In what city was your high school? (full name of city only) What is your father's middle name? What was the name of your High School? In what city were you married? (Enter full name of city) What is the first name of the maid of honor at your wedding?
*Answer 1:
*Challenge Question 2:
Select OneWhat is your father's middle name?What is your mother's middle name?In what city were you married?In what city is your vacation home?What is the first name of your first child?What is the name of your first employer?What is your favorite hobby?What is your paternal grandfather's first name?What is the first name of the best man/maid of honor at your wedding?
*Answer 2
*Challenge Question 3:
Select OneIn what city was your mother born? (Enter full name of city only)In what city was your father born? (Enter full name of city only)What was the name of your first boyfriend or girlfriend?When is your wedding anniversary? (Enter the full name of month)In what city did you honeymoon? (Enter full name of city only)In what city was your high school? (Enter only "Charlotte" for Charlotte High School)What is your paternal grandfather's first name?What is your paternal grandmother's first name?Where did you meet your spouse for the first time? (Enter full name of city only)
*Answer 3:
Don't have an ATM or Debit Card? Please call our Customer Service number listed below.
Click on the Privacy & Security link below to see how we are protecting your information.
For Customer Service please call:
Personal customers:1-800-656-6561.
Business customers:1-877-229-6428.
Member FDIC Equal Housing Lender
Privacy & Security | Terms of Use | Citizens Bank Online Guarantee �
� 2011 Citizens Financial Group. All Rights Reserved.
Citizens Bank is a brand name of RBS Citizens, N.A. and Citizens Bank of Pennsylvania. Citizens Bank is a division of RBS Citizens, N.A. and Citizens Bank accounts and other RBS Citizens, N.A. accounts are not separately insured by the FDIC. Citizens Bank of Pennsylvania is not part of RBS Citizens, N.A.
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